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Crapware

Dear Computer Manufacturer,

This has been a long time in coming, but we need to talk. There is no easy way to say this, but I think it would be best if we see other people. It’s not you, it’s me. I didn’t mean for this to happen, but it just did. I know you mean well, but gosh, how many times have I implored you not to load up my new system with lots of software that I’ll never use? You tell me that my call is very important to you, but your actions tell me that you don’t care and don’t respect me. With each new system comes even more crapware and it all makes me feel so cheap. I’ve begged you, “Please, no more AOL,” but you ignore me. Then, when I was most vulnerable, you thrust Microsoft Works upon me. Does your cruelty know no bounds?

You probably think of me as just another overwrought, ditzy user, but I have feelings, too. It’s my computer, so it should be my decision what programs are installed. I’m not trying to hurt you; I just want to limit my exposure to perpetual nag screens, phantom registrations, pop-up ads, spam, potential conflicts, and a startup folder that launches everything but the Space Shuttle when I boot up.

I’ll always remember the good times we shared, and it’s in that spirit that I offer this suggestion: Rather than force-feeding programs to every purchaser, why not offer a list of applications you usually install, and let the purchaser check off the ones that he or she wants installed? I know it’s a novel concept, but given a chance, I think freedom of choice could catch on.

When I called to break this news to you, you asked if I was seeing somebody else. I was hoping you wouldn’t ask, but the answer is yes. I’m seeing a local computer builder in my hometown. He makes me happy in ways that you could not. Because he depends on his local reputation, he is very responsive to my needs, his pricing is competitive, and his friendly, helpful service is always close at hand. He makes me feel special, and in turn, I feel good about supporting a local merchant and keeping my hard-earned dollars right here in my community.

It’s not that I didn’t enjoy calling your 800 number when we were together, because I really did. To tell you the truth, I became quite fond of the refreshing naps I was able to take while waiting on hold for your technical support people. Please say goodbye to my friends “Jason” and “Heather” in Bangalore. I couldn’t understand them most of the time, but they were nice people. And tell them that I appreciated their consistency, for no matter what problem I was experiencing, their sage advice was always the same, “You’ll need to reformat your hard drive.” Good times, indeed.

Farewell, old friend; I’ll think of you often… but not for long.

Warm regards,

Mr. Modem

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