Here's what people are saying about Mr. Modem:
Subscribers worldwide are discovering Mr. Modem's Weekly Newsletter and their lives are changing forever! Okay, maybe that's overstating it just a little bit, but the following are a few of the thousands of comments received from subscribers, sharing their thoughts about Mr. Modem and his weekly newsletter:
"Mr. Modem takes the gobbledygook out of computers. Computers are not nearly so mysterious when you and they are introduced by Richard Sherman."
-Paul Harvey, Paul Harvey News, ABC Radio Network.
"I can think of no better way to start the day than to read your newsletter. I was laughing out loud this morning reading this week's issue. Great stuff, Mr. M."
S. J., Santa Barbara, CA
"Just wanted to say, Mr. M., that you have a delightful sense of humor. Each week I enjoy the clever, self-deprecating witticisms. Keep them coming! I look forawrd to every Friday morning to see what you have in store for your loyal subscribers.!"
N. G., Memphis, TN
"I gotta tell you, Mr Modem, I keep learning from you. Every week there is something new in each issue that I didn't know and that I can put to good use. I just wanted you to know that I sincerely appreciate your newsletter and your writing style which always keeps it interesting and entertaining."
B. H., Arlington, TX
"As has been the case since I first subscribed to your weekly newsletter several years ago, there has not been an issue where I did not find something useful, interesting and/or essential, for which I am most appreciative."
I bought all three volumes of your iPad Tips books. There is so much information, I can't put it down. I love learning all this stuff. Last night, my husband was trying to sleep but my laughter and exclamations such as, "Holy crap! That's awesome!" or "That's so cool!" was driving him nuts. And your sense of humor is priceless! I think there may soon be a new grounds for divorce: Abandonment due to Mr. Modem's iPad tips! Thank you. I love these tips!!!!
S.K., Crete, IL
"This is to express my appreciation for your wonderful weekly newsletters. Each issue is crammed full of so much interesting, witty and really useful information. Nobody could find all of this information and your Web sites of the week on one's own. I've been a subscriber for more than ten years and I plan to be a subscriber for the next ten. Keep up the good work, Mr. Modem!
A.D., New York, New York
"Every week, when reading the Newsletter, I am totally amazed that you continue to not only inform, advise and even educate, but that you can amuse as well! I love the "Don't Miss 'Em" feature that introduces us to some of the best Web sites ever and I would surely miss 'em if you did not share this great information. I have found these items interesting, very informative, and even amusing! Thank you so much for your outstanding newsletter, Mr. M."
T.W., Richland, WA
"I want to thank you for all your great computing tips, both in your weekly newsletter and your Top 50 Computing Tips ebooks. I downloaded all five volumes, both on my PC and my Kindle. Last night, I thought I would take a break from reading a great mystery on my Kindle and browse your tips. I read all five volumes. I couldn't put it down because I was so excited about all the cool things I could do on my computer. I bookmarked the ones I needed to do. Right now I'm sitting at my computer with my Kindle open and scrolling through each chapter and following your advice on EVERYTHING that pertains to my browser, computer, etc. I am having so much fun. I feel like I'm actually computer literate!"
S.K., Crete, IL
"For those of us who are computer-challenged (to put it mildly) you are a true blessing, uniquely combining technical expertise with the all too rare trait of not sounding in the least condescending. As a professional engineer of considerable vintage, I know whereof I speak in this latter consideration."
"Earlier this month, after subscribing to your newsletter, I posed a question to you about a problem I was having. I followed your suggestions and now, everything is great! You saved me the $75 I was going to have to pay to have a local computer person check it out. I just wanted to let you know that I am really glad I decided to subscribe to your newsletter. This is the second time your advice and expertise has helped me within the month. Thank you, Mr. M!"
S.E., Rochester, NY
"What great answers you provide, Mr. M: Concise, clear, in intelligible English, and always helpful. You really must be commended not only for your newsletter but for your consistent help! You are indeed appreciated."
W.R., Malibu, CA
"You are The Master! I am 71 and through people like you I learn stuff every day. I know how busy you must be and I am greatly honored by your response. I look forward to your newsletter every Friday morning. Thank you so much for your good work."
B.D., Fort Worth, TX
"Your newsletters have helped me no end over the years. How, dear Mr. Modem, do you find the time to publish all these goodies and to personally answer your subscribers' inquiries? Many thanks and greetings from Switzerland!"
J.N., Cheserex, Switzerland
"You are an invaluable resource of information, Mr. M. Thanks for being there. I love your weekly newsletter, so please keep up the incredible work. I understand how much time you put into it. It really shows and I just wanted you to know how much it is appreciated. Thank you from the bottom of my heart."
C.W., Sacramento, CA
"Gosh it is always so wonderful to correspond with you! You always answer so quickly and always give such great information. Thank you, Mr. Modem!"
C.H., Arlington, TX
"I know you receive zillions of emails, so forgive me for further cluttering your inbox. It's seldom that we in the service area hear "Thanks". I've been practicing law for 48 years and I can count the number of "Thanks" I have received on one hand. Having said that, I want to sincerely thank you for saving me hours of time and I don't know how much money with your assistance. I just had to acknowledge how great your help is and has been to me. I also enjoy your puns and word play. Again, thank you so much."
B.B., Northbrook, IL
"You write the BEST weekly newsletter anywhere, and I thank you for that."
M.S., Carefree, AZ
"I love the humorous touches you put in each issue. Thanks for doing such a great job!"
S.M., Exton, PA
"Without exception, you are the best teacher I've ever had, K through grad school! You've taken the mystery out of computing for me. And, you did it with a special penchant for humor! You always share your expert knowledge promptly, clearly, patiently, and graciously. I appreciate all of your efforts."
W. S., Lake Zurich, IL
"Please renew my subscription for another year. I don't know what we would do without your newsletter each week. It's the greatest online tutorial ever!"
G.G., North Richland Hills, TX
"Since I have been with you less than a year, so your Annual 'All Tips' Issue is the first one I have seen. You are amazing! I have never known of these tips. Absolutely fantastic!"
T.M., River Oaks, TX
"You are tremendously helpful and responsive, Mr. M. You've got a great thing going and provide an invaluable service to those of us who are struggling to keep up with all the changes in technology."
M.H., Beaverdam, VA
"I love the way you talk to us, who are not terribly computer savvy, without talking down to us. Your sense of humor is critical, particularly since I think dealing with computers may be a major cause of rising blood pressure and contribute to heart attacks for a certain age group. You manage to lower my pressure every time! Sincere thanks, Mr. M."
L.L, Index, WA
"I want to thank you for all your answers to questions and how you truly do not ever make us feel as if we are asking silly or dumb questions. I also want to thank you for always being so prompt with your replies. It simply amazes me because I know how busy you are! Thanks again for a wonderfully informative newsletter."
M.C., Brandon, FL
"Thank you for your very prompt response, especially on a Saturday afternoon of a three day weekend. You have given me exactly the kind of information that I needed. Most of all, thank you for your patience and your kindness. You have proven once again that not only are you the most knowledgeable computer expert in the universe, but you are also caring and sensitive."
"I remember when I first heard about Mr. Modem's newsletter and that the service was as good as having personal tech support, and that you could ask as many questions as you wanted. I didn't believe that I'd get to "talk" to Mr. Modem, I thought maybe one of his assistants, so I took a chance and subscribed, not really believing that this was for real. I figured for five dollars, I'd see for myself. My subscription turned out to be the most pleasant surprise I had in years. It's so much more than I thought it would be. You've helped me more than I could ever imagine. I think "Mr. Modem" is the Internet's best kept secret! Thank you for this wonderful service."
Judy G., North Carolina
"I can't tell you how refreshing it is to receive a reply to my questions so quickly, particularly compared to most software vendors. I'm very impressed and grateful."
Roy W., Malta
"I just wanted you to know how much we appreciate receiving your special issue newsletter about IE 7. We had been dreading getting into this one but with your detailed description and helpful hints, it was like having a guided tour. Thank you so much for your thoughtful consideration of your subscribers."
Christine H., Arizona
"You're my best friend when it comes to computer problems. You never say harsh words, and you treat, not-so-savvy people like me with respect. No question is too stupid to ask you and I really appreciate that. You don't make me feel bad or embarrassed about asking questions. When I'm in trouble, I go to you right away and you're always there for me."
Judy B., Oklahoma
"I'm impressed! You fixed a problem that I've been having for several months. I don't know how you do it, but I'm very thankful. I may have to start calling you 'Mr. Wizard' instead of 'Mr. Modem.'"
Roy H., Illinois
"Hallelujah, Mr. Modem! Your help has been invaluable. I truly thank you for all your patience helping me resolve the problem I was having with my computer. The monthly payment for your newsletter is the best investment I've made since I married my wife."
Albert S., Connecticut
"Your fast response more than answered my question. What a terrific, informative service you provide. My subscription to your newsletter and your personal answers to my questions has more than paid back its monetary value to me."
Joan W., Virginia
"You have a knack of putting confusing techie stuff in language that old guys like me can understand. I don't know how you do it with your magazine column, radio show, the weekly newsletter, and responding to all the email you receive from people me, but I really appreciate your dedication and your helpfulness."
Bob A., Florida
"If it weren't for you, Mr. Modem, I would have given up on my computer. I'm so pleased with everything you offer: Your newsletter, Knowledge Base and your personal help. I'd like to subscribe for a lifetime."
Mary P., South Carolina
"I am amazed how you find time to respond so quickly and with such detail. It really feels like one-on-one, in-person communication."
Peter B., New Jersey
"I just want to thank you for all the information I get from you each week. Your newsletter is wonderful. It really has helped me in so many areas."
Hilda K., Arizona
"You'll never know how much I appreciate you, Mr. Modem. Thank you!"
"The assistance you provide is exceptional. I tell all my friends about you, Mr. M."
Inge O., Arizona
"Please enter my subscription renewal for another year. I couldn't live without you!!"
Diane E., California
"I'm a new subscriber and just received my first issue. Wow! Now I can't wait for next week's issue. In the meantime, I'm going to dive into the Knowledge Base archive and start reading all your past issues. I wish I had found you years ago, Mr. Modem, but better late than never!"
Sandi B., California
"Let me take this opportunity to tell you how very much I love your newsletter. Every week I learn something new, and I've had a computer since 1987 so I'm not exactly an amateur at it. I also love the humor you put in it. It's always good for a chuckle."
Lavina H., Washington
"I couldn't sleep, so I started looking at your CD which just arrived today. Wow! Now I can't go back to bed because I'm too involved browsing through this super and wonderful CD. You've got a winner here!"
Barbara H., Maryland
"One of the best decisions I ever made was to subscribe to your most informative newsletter."
Eddie M., Louisiana
"You're the best teacher I ever had."
Charlie G., New York
"I received your CD of Web sites yesterday, and it's marvelous!!! I'm looking forward to spending lots of time checking out all the great sites."
Kathleen P., Illinois
"Once again you have saved the day, Mr. M. Are you sure you don't have a big "S" on your chest? The instructions you provided did the trick and solved my computer problem. Thanks again. That's why I subscribe."
James T., New York
"I'm sure you hear this all the time, but YOU'RE FABULOUS! I can't believe how fast you get back to me with answers to my questions!!"
Tina K., California
"I love your CD! The sites are fantastic, and I've only scratched the surface. Everyone in the world needs one!"
Marilyn W., Montana
"I really enjoy reading your newsletter. It has helped to make cyberspace a lot more understandable to me."
John M., Massachusetts
"I wish you worked for the phone company, Mr. Modem, because you've really got customer service nailed! I don't know which is more valuable, the wealth of information I get from your newsletter or the peace of mind I get from knowing you're there to help me with my computer. Either way, I get more than my $4.95 worth every single week."
Linda B., Massachusetts
"The best $5 a month I've ever spent!!!"
"I gave my father a subscription to your weekly newsletter for Father's Day a couple of years ago. To this day he tells me it's the most useful present he's ever received. For my dad, who's only been on the computer for about three years, your newsletter is as exciting as each new Craftsman tool that's come out that we've purchased for him in the past. I just wanted you to know that and to say thank-you for helping my dad as much as you have."
Lynne Z., Michigan
"Everyone who has a computer should be a subscriber to your newsletter. You are the best, and your Knowledge Base is a fantastic resource."
Jerome K., California
"Your searchable Knowledge Base is incredible. Thanks for the effort in putting this together for your subscribers."
Peter M., Waybridge, UK
"This is the second time in the last few years that you have saved the day for me. My mouse stopped working and nothing I tried would resolve the problem. I checked the "Dummies" books, of which I have a few, with no luck. Then I contacted you, Mr. Modem, and you solved my problem! I don't know how you do it, but I cannot imaging computing without you."
Laura M., Massachusetts
"Thank you so much for your good-humored help, Mr. Modem. You saved me time and money by suggesting something that fixed my computer problem within minutes. Thanks again. If only all the other companies were so much fun to work with! But then, you're a person first and a company second. I can't tell you how refreshing that is. You are the best!"
Linda B., New Jersey
"MARVELOUS, EXCEPTIONAL, FANTASTIC COMPUTER INFORMATION FOR COMPUTER ILLITERATES OR LEARNERS in the Knowledge Base. Bless you for your time, effort, and expense to provide this for us. Consider me a subscriber for life."
Eva B., Everett, WA
"All I can say is 'Wow'! I've been fighting my computer problem for weeks and you just fixed my problem. You made my day! I don't know what I'd do without your help. Thank you for being there."
Len R., Alabama
"Thank you, thank you, thank you for creating the Knowledge Base. What an awesome tool for all of us! WHAT A GUY! I have been a subscriber for over a year now, and I honestly don't know what I would do without your help. I appreciate your efforts so much."
Shirley A., Washington
"I absolutely love your newsletter, and can't believe how much good information you provide every week."
Irene W., Kentucky
"Thank you for creating the Knowledge Base. What a great resource you have provided to all of us! Thank you very much."
Debbie D., Illinois
"I can't believe the amount of time you have spent on my one problem. Is there just one of Mr. Modem, or are you some sort of franchise? I know you're just one person, but I don't know how you do it. But however you do, I'm immensely grateful for being so helpful to a duffer like me."
Henry G., Washington
"I have to tell you how wonderful your Knowledge Base is!! I used to save all your newsletters but this is so much easier. Thank you!"
JoAnn C., Washington
"You have come through again in a big way. The Knowledge Base is awesome. It was easy to set up and is easy to use. I have saved 87 issues of your newsletter since March of '03, but this new "search engine" is so much better than my slow "search and rescue" method. I am telling all my friends to sign up for this."
Woody T., Arizona
"Thank you for your marvelous explanation of the goings on in the world of the Internet. I never cease to wonder at your expertise on display each week in your newsletter. You're a great teacher and all your subscribers are indeed fortunate to have the opportunity to be able to tap into your vast store of knowledge.
Sandy M., California
"I just tried your searchable database. It's awesome, (does that word date me?) to say the least. Thank you, Mr. M."
Henry P., Michigan
"Thanks so much for your prompt answer and your help. I don't mean to try and get sympathy, but having been recently diagnosed with multiple sclerosis, if I have ever needed my computer before, I need it now to keep my mind busy because it's having a lot of trouble focusing right now. Your newsletters help me do things that I otherwise would never have been able to do. I feel so much better knowing that I can always ask you a question and I sincerely appreciate your willingness to help and your sense of humor. Thank you for being so nice and never making me feel stupid.
Candy R., North Carolina
"Man, you're the best, Mr. M! I feel privileged to get the "private tutoring," as well as all the many wonderful questions you've answered for me. I don't subscribe to any magazines, so your newsletter is the one "treat" I give myself. (You should be flattered that you beat out Vanity Fair and Ladies Home Journal, not to mention PC Magazine!) I don't know how you do it with no advertising, but I sure do appreciate it. You're an invaluable resource not only because of your knowledge, but because you can convey it in plain English."
Brenda B., Oregon
"You are amazing! How in blazes do you do it? Your replies come back so fast, you make me think I am the only person you take care of, and your answers are so clear and understandable, without jargon or alphabet soup, even a half-blind jughead like me can understand them. I've said it before, and I will say it again, I've learned more from you in the last 6 or 7 months than I have in the last 10 years. You're worth your weight in gold to me! Feel free to quote me on any of this!"
John D., Colorado
"Thank you, Mr. M. Your answer was not only clear, it's an example of why I subscribe to your newsletter. I have seen your column many times magazines and newspapers and I now look forward to getting your newsletter at home each week."
Henry G., Washington
"Let me be the three billionth person to tell you that you are the greatest. Thank you for sharing your knowledge with people like me who can only wish I knew as much as you have forgotten about the computer and how to use it. Your newsletter is invaluable."
Norma J., Tennessee
"Thanks, Mr. Modem. Your newsletter is the best $4.95 I've ever spent."
Richard M., California
"Thank you so much for your good help and especially for your patience. You are the greatest! You've got to be for putting up with folks like me. I'll try to leave you alone, at least for a day or two. (Just funning). You have clarified a lot for me.....a lot I didn't understand and I do appreciate it so much."
Andrea C., Alabama
"Your newsletter is the GREATEST. I learn more from your newsletters than I can say. Thank you for sharing what you have learned."
"My abject thanks for answering my question like the quintessential gentleman that you are. What forbearance! Mr. Modem, you are indeed one of God's gentlemen."
George V., Pennsylvania
"I absolutely LOVE your newsletter and don't want to miss a single issue. Thanks for making the computer world a lot easier to understand!"
Shirley A., Washington
"Well, in my tired old body tonight I read this week's newsletter and it really gave me a lift. I just wanted you to know that I smiled most of the way through it. I can't believe some of the things people ask you and I just love your geekspeak-free replies. You really could be an entertainer, you know."
Joyce R., Texas
"I downloaded the patches that you recommended in your virus alert and it was a snap. Now everything works great and my system is so much safer than before. Thank you for being our guardian angel. How would we ever survive without you?"
Chris H., Arizona
"Once again, Mr. Modem, you have provided excellent advice. Thanks for everything you do for us as subscribers. Your service allows me to feel more secure while dealing with these computer issues."
Terry S., Kentucky
"There are still plenty of times when I'm sure that I'm too stupid to use a computer, but I know personally how patient you are with "stoopid" questions. I have had to ask for your help many times and you have always been so patient and friendly. You are one of the people who top my list of 'People I'm glad to know.'"
Bill L., New York
"I could use your help by my side for eight hours a day for at least 3 months. Then I would surely be more educated, wouldn't I? I love your weekly newsletter! I'm telling all my friends about you, so you're going to be very busy!"
Lois J., Arizona
"I am so grateful for your heavenly help and your instructions. Thank you so much for what you do for us."
Laura D., Idaho
"It is wonderful knowing that Mr. Modem, the greatest computer mind of our time, is just a question away."
Marilyn W., Montana
"Your newsletters are excellent and you are worth your weight in gold to me. I've learned more from you in the short time I've been a subscriber than I have from all the books and other help forums I've been to in the past 10 years."
Herman V, New Mexico
"I learned about your service a few months ago while visiting the AARP forum on "Computers" looking for advice and help on various PC questions. I used to bounce around from forum to forum looking for help and while I did get a lot of answers, many of them were contradictory and confusing. Since finding you, you have become my only mentor because you have a talent for answering in non-tech language I can understand. I look forward to every issue of your newsletter. My only concern is that you will become too busy and unable to reply as fast as you usually do. I am always amazed at how you do that. I wonder when you sleep or find time for anything else."
Cheri C., Washington
"You are so informative and incredibly funny. Your wit and cleverness always make me laugh, and I commend you on your talent. To make learning fun is a gift -- and you have it, Mr. M. No need to reply to this --you must get millions of emails. I just wanted you to know that another one of your fans is pleased and that you brighten my day!"
Darcy G., California
"Thank you so much for your prompt email advice. It is such a great service you provide, and we are grateful to you for your generosity in sharing your vast knowledge with us."
Christine H., Arizona
"I must tell you how impressed I am that I'm hearing back from you so promptly and with such good information. Thank you!"
Missy C., Florida
"I am so embarrassed. I tried the Delete button as you suggested and it does the job. I hope you can find it in your heart to forgive me for wasting your time. I can't begin to tell you how much I appreciate all your help and advice."
Dick B., Arizona
"What a nice surprise to receive a reply from you -- just like you said you would! Thanks for your clear-headed approach to all of this computer stuff and helping me understand it all."
Michel H., Arizona
"Hurray, Hurray, for the dumb! Thanks to you, Mr. M., I finally understand it! Thanks for your super help and for being so patient with me."
Alma C., Georgia
"I've told everyone at work, 'If you're not subscribing to Mr. Modem's newsletter, you're missing one of the best deals on the Internet.'"
Jim S., Mississippi
"Thank you for your help, the great weekly newsletter, and the fact that you never put us computer challenged people down when we ask questions of you."
Woody T., Arizona
"I wrote to you about the problem I was having with MSN. I was being charged $21.95 a month for service that I did not have. Thanks to your advice, MSN is refunding everything they charged me. I had contacted everyone involved with this matter, but nobody helped me except you. Thank you so much."
Martha S., Illinois
"You are my computer god!"
Martha M., Texas
"I appreciate your invaluable input and the non condescending responses that I get from you that I never get from the "kids" at Gateway or Dell. Keep up the great job you're doing, Mr. M."
Bob B., Illinois
"You're a LIFESAVER! Bless you, Mr. Modem!"
Linda L., North Carolina
"Thank you for the quick response! You and your newsletter are so important for helping us non-techies understand and use our computers. Thank you for the thorough and "easy" explanations."
Elsa J., Michigan
"I followed your instructions and they worked like a charm. The computer is happy now. Thank you for your wonderful assistance. Life would not be good without Mr.Modem."
Chris H., California
"I look forward to your newsletter each week and never fail to learn something new. I appreciate all your help. Every bit of computer information helps me greatly. I am so glad to have found you on the Internet and subscribed."
Barbara K., California
"You are a very kind and patient man. Thank you for being alive, Mr. Modem. You have contributed significantly to my life."
Elizabeth D., Oregon
"To know you is to trust you! I followed your suggestion and for the first time, I can record music CDs. Thank you, thank you, thank you! You cam through again, Mr. Modem."
Carl F., New Jersey
"WOW!!! You're terrific! I didn't expect such a quick reply. Thank you for your help and for being so nice. I love your newsletter and especially, the questions and answers."
Ida C., Pennsylvania
"After several years of jumping around in other forums, books and Web sites looking for help, I have to tell you that your newsletter and service is the best I've ever found for a non-techie like me. You have done a marvelous job in answering all the questions I have sent to you, in an excellent non-jargon filled, simple, down to earth language, that I, as a newbie can understand. I've learned more from you and your newsletters since I signed up than I have in the last 10 years. Next to my marriage license, it's the best investment I ever made -- and you can quote me on that!
Jim C., New Mexico
"Your newsletters crack me up. Your article about the Nigerian scam was a scream! Thanks for all the tutelage about scam email and for keeping all of us subscribers safe."
Marilyn J., Indiana
"Thank you Mr. Modem!.YOU ARE GRRRREAT!!!!!!"
Judy G., New Hampshire
"What you suggested, worked! You are my hero. Thank you so much. I don't know how you can answer so fast. Have you cloned yourself?"
Julia M., Texas
"You are earning points with me rapidly. Your solution was right on target, and I am most grateful. If you decide to offer lifetime memberships to your newsletter, count me in. Please be advised of my age when pricing. I'll be 79 next year, and I'm still learning."
Jim A., North Carolina
"Ahhh, once again you have come through. I will take your advice as right now I am tearing my hair out -- what little I have left! Thank you very much, again."
Bill W., New Hampshire
"I just wanted to let you know that I was referred to you by (another subscriber). I have read your newspaper and magazine columns over the years and have been very impressed! Thanks for providing this wonderful service."
Elsa J., Michigan
"What would all of us nincompoops do without you? Now that I think about it, turkeys like us keep you out of the unemployment line! Thanks for being there, Mr. Modem!"
Lois M., Oregon
"I told the people I work with that I've learned a lot about my computer through reading, but most of the solutions I've offered to them have come from you, Mr. Modem. When I was an editor of our state association's publication, your columns were always the most popular and our members always wanted more. I recently subscribed to your weekly newsletter, and I have to say of anything I've subscribed to in the past, it beats everything. For $4.95 a month, every weekly issue is chock full of information. And as a subscriber, the fact that I can write to you and you'll personally answer any question I have - I don't know how you do it, but I'm very grateful that you do."
Lynne Z., Michigan
"Thank you for the kick in the pants when I needed it. You were right, it is real easy to have someone tell you how to do something or do it for you, but the real learning is trying and doing it yourself, even if you fail the first time. I got caught up in letting my nephew do everything for me with the computer so I didn't have to deal with it. I was fighting cancer at the time and didn't have the energy to deal with anything else. But then I got through the cancer and needed to be off the computer help wagon. Now, I have you and I have printed out all the newsletters and put them in a three-ring binder. I went through them and put a little smiley face on the sheets that had anything that I wanted to highlight for future reference. Keep the presses rolling and if I have a question, I know where to turn. Thank you for being there for me."
Steve M., Washington
"I tell everybody you know EVERYTHING! Because you really do!"
Sandy M., Arizona
"I just love your energy! There's just something so special about the way you think and the way you phrase stuff. And your humor? Well, don't get me started."
Kate K., North Carolina
"You're the best, Mr. Modem! But, then, you probably already know that."
Aimée S., Massachusetts
"Wow, what a fabulous newsletter! I'm so glad I subscribed. Now Fridays will be even more enjoyable than ever!"
Nancy H., Chicago
"You hit it right on the head! I did what you said and it solved the problem. Thank you for you good advice and fast responses. You must work around the clock as I have sent emails at different hours and always get a fast reply. GOOD work!"
Jim S., Mississippi
"I was a little uncomfortable going through all the steps to get rid of that pop-up ad that just would not go away. Thank you for walking me through it and getting the blasted thing off my computer. I owe you big time. Thank you sooooo much for the information. You're a jewel."
Lou Ann S., Michigan
"The problem is resolved, and I am very grateful. I look forward to your weekly newsletter and it is most helpful. This was my first request for help from you and you came through like a champ. Many thanks."
John A., North Carolina
"Thank you for being my support system. You are an answer to my prayers. Bless you, Mr. M."
Eva B., Washington
"No wonder people love you! You are a funny guy. Great information in your newsletter, too."
Kelly N., Arizona
"I have been getting your newsletter for quite awhile now and I enjoy it immensely. Keep up the good work, mate!"
Paul M., Australia
"You were absolutely correct, Mr. M., as usual. Thank you soooo much. It worked Once again, kudos to you. Consider me a grateful reader."
Dorothy W., California
"Friday's newsletter was superb! So many good tips and sites to investigate. Sometimes, you really out-do yourself. Keep up the good work."
Bobbi T., Missouri
"Hey! You did it. You solved my problem! Thank you, thank you, thank you. You are great. You have made my PC life easier and more enjoyable."
Ted W., Illinois
"For us senior citizens, computers are a whole new world. I enjoyed your newspaper columns so much, but I didn't like waiting for the paper so I subscribed to your newsletter. Unlike any other computer books and columns I've read, I can understand what you are saying. Thanks for talking in simple English for me, and your humor always makes me smile. Thanks for being there for me and for all of us who aren't computer whiz kids. I look forward to your newsletter every week."
Beverly R., Maine
"I look forward to your newsletter every week. It was a great investment."
Judy H., Arizona
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Wilbur Z., Missouri
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Dennis D., Washington, D.C.
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Martha M., Texas
"Thank you, thank you, thank you, for telling me about 'The Way We Used To Do It' Web site. I recently subscribed to 'The Good Old Days' magazine and now you have added to my enjoyment and memories. I don't know what I'd do without you, Mr. Modem. Wunnerful, Wunnerful!"
Georgia R., Arizona
"Wow! You gave me the best advice so far. My subscription is worth every penny -- and then some. You just saved me $125."
Mark W., Missouri
"I had planned to wait a while before submitting another question to you because you have been so generous, patient, tireless and helpful in responding to my various questions. But I'm not comfortable with the answers I'm receiving from Dell's Technical Support and value your opinion instead."
Alice D., New York
"I absolutely LOVE your sense of humor. Your description of throwing yourself on the keyboard was the funniest thing I've read in years. Let me take this opportunity to tell you how much I love your newsletter. It's educational, but at the same time it's funny and highly entertaining to read. I look forward to each issue. Keep up the good work!"
Phyllis W., Arizona
"I thought last week's newsletter was the best, but today's newsletter is the absolutely the best issue of any newsletter I ever got! You just get better and better!"
David R., Connecticut
"It is great to have guys like yourself out there to turn to instead of the money-grabbing huge corporations who don't know what they're doing. Thank you!"
Chris D., United Kingdom
"My subscription to your newsletter has to be the best bargain anywhere!"
"When I e-mailed you with my question, I thought that I would eventually get an answer in a few days. WOW, was I impressed at the quickness of your reply and how thoroughly you answered my question."
Barbara C., North Dakota
"Technology can be frustrating and dehumanizing, but I love your approach to it all! Thank you for being a breath of fresh air. This week alone your advice saved me more than $75. I consider the $4.95/month a small investment for the amount of information you provide to my business and me."
Libby D., Arizona
"I received this week's issue this morning and read it thoroughly, as I do every week. You presented the new Microsoft program very completely and also presented both sides - the pro's and con's - of each feature. Even someone like me understood it! There are many of us using computers who barely know the difference between a modem and a monitor, and "tech support" calls can truly make me feel like a zero. It's a comfort to have your knowledge so close at hand."
Roberta T., Missouri
"I like your perspective on computers. I just recently got a used Windows PC, so I decided to subscribe to your newsletter to get more acquainted with it. I'm looking forward to your hints on how to set up the computer the way that I want to."
Ted S., Korea
"Thank you, thank you, thank. You have really helped me out many, many times in the 3 months I have been a subscriber. If I had not seen an article of yours in our local paper I would have never come to be one of your very grateful fans. You put the joy back into using my computer."
Toni R., California
"My husband and I are retired teachers, so our experience with computers is limited -- just enough to stay ahead of the kids. I just wanted to tell you how important your friendly, easy-to-understand newsletter is in my life. I find myself using the computer every day and am, as a consequence, having more questions. In every issue of your newsletter I find answers to some of my most nagging questions."
Ollie J., Wisconsin
"I really enjoy your weekly newsletter. You have no idea how many times I've been late for work because I could not tear myself away from reading it. But at least I go in smiling."
LouAnn S., Michigan
"Thanks a lot for your help. I was amazed that you were able to answer me in just a few hours considering all the other people you're helping, too! I love your newsletter. Thank you for all the personal attention."
Prudencio M., Hong Kong
"Thanks for your competent answers. They are most informative. I am really very happy with your service. My wife just said, 'Whenever you come from your computer I hear you raving about this Mr. Modem.' She's right. I'm a member of your fan club. You are doing a wonderful and most needed job. It's comforting to know you are there to help."
Dieter S., Bahamas
"I have both your books and I can't tell you how much they have helped me, but I had no idea you also write a weekly newsletter. If I had a fraction of your personality, talent and expertise I would go into competition with you. I'm afraid after more than five years of computing I still fall under the category of 'novice, and can't thank you enough. I'd be lost without your newsletter."
Sandy N., Texas
"I love your newsletter. You explain things in such a great way. I have read so many computer books and still was confused, but the way you explain things is so clear. I am so glad I subscribed. Thank you for all of your help and your great newsletters. I look forward to each and every one of them."
Cathy V., Kansas
"In my experience, you are unique in what you offer. Everyone I know has had computer glitches of one kind or another in this gigantic new-learning world of cyberspace, and the frustrations they evoke are quite maddening. What to do? Whom to call? How long will it take? And there you are, our port in the storm. If there are other people like you, I'm not aware of them. Thank you for your newsletter and your delightful sense of humor."
Priscilla E., New Jersey